Terms & Conditions
Terms & Conditions Policy
General Relevance & Approval
All Stars Chauffeur operates under the trading name of All Stars Chauffeur LTD. Our company is registered in England and Wales as All Stars Chauffeur LTD with registration number 14317168. We hold a TFL Operator License with the number 010631 and are also registered for VAT with the number 425039416. When you access and use our website and services, you are agreeing to be bound by the terms and conditions, which include any additional guidelines and future updates.
1.Reservation and Charges
1.1. When you place an order via our Website, phone, or email, you confirm that you are legally authorized to form binding agreements and are at least 18 years old. To receive a quote or book through our booking agents, it is mandatory to provide your complete contact information including full name, contact number, and email address. Without this information, All Stars Chauffeur LTD cannot proceed to assist you. By providing your email address and phone number, you consent to All Stars Chauffeur LTD reaching out to you through these channels. We assure you that your email and phone number will not be shared with any external parties..
1.2. To secure a booking with All Stars Chauffeur LTD, you must make advance reservations via their website, email, or telephone. Payment is due at the time of booking, and the company accepts credit cards, PayPal, and bank transfers.
1.3. All Stars Chauffeur LTD request a minimum of 2 hours notice for any booking. If you need to book a car with less than 2 hours notice or outside the standard schedule, please call their helpline at +44 (0) 7769 186 571. The reservation team is available 24/7 to assist clients.
1.4. Online prices apply exclusively to travel within the UK; for international travel, please get in touch with our office.
1.5. Online pricing and reservations are not available for public and bank holidays such as Easter, Christmas Eve or Day, and New Year’s Eve or Day. On these occasions, prices will incur a 100% surcharge. For any other bank holidays, there will be an added fee of 25%.
1.6. All London Congestion Charge, Airport drop off and car/parking charges are included in the total cost. For the Airports pick-up only 1 hour will be free of charge.
2. Fleet and Services Provided
2.1 Vehicle Fleet
Our fleet includes six vehicle groups:
- Business Saloon: Mercedes E-Class or BMW Series 5
- Luxury Saloon: Mercedes S-Class or BMW Series 7/i760
- Premium MPV: Mercedes V-Class or Senzati Jet Class Lux
- Prestige SUV: Range Rover models or equivalent
- Minibus Hire: Mercedes Sprinter or equivalent
- Premium Luxury: Models like Mercedes Maybach, Rolls Royce Phantom 8, and Bentley Mulsanne
Vehicles in the first four categories are up to 5 years old, while minibuses and Premium Luxury can be up to 10 years old. Sub-contracted, licensed, and insured vehicles may be used if necessary.
2.2 Privacy & CCTV
For safety, vehicles are equipped with dashcams recording only video. Passengers may request dashcam deactivation before travel.
2.3 One-Way Service
Covers single trips between Point A and Point B, with additional stops for £20 each. Costs depend on distance and waiting time, which starts at £55/hour for Business Saloon and varies by vehicle type.
2.4 Hourly/Daily Hire & Tours
Hourly hire requires 3+ hours and includes 30 miles in London, adding 10 miles/hour up to 100 miles for 12+ hours. Daily hire starts at 8 hours (80 miles), with similar extensions. Tours and events require 6+ hours (60 miles) with extra charges for non-London airports.
Additional mileage charges apply:
- £1.50/mile for Business Saloon
- £2.25/mile for Luxury Saloon and Premium MPV
- £5/mile for Prestige SUV
Refer to our Booking page for detailed pricing.
3. Cancellation and Refund Policy
At All Stars Chauffeur LTD, we understand plans change. You can cancel bookings via customer service, email, or our online platform.
Refund Policy:
- Free Cancellations: Refunds for eligible cancellations are processed within 7 business days.
- Card Payments: Fees paid by credit/debit card are non-refundable.
No-Show Policy:
- Standard Trips: If the customer fails to arrive within 30 minutes of pickup without notice, payments are non-refundable.
- Airport Pickups: No-shows after 90 minutes result in full charges. Airport pickups include 60 minutes of free waiting time.
Cancellation Fees:
- One-Way Trips: Cancellations over 24 hours before pickup are fully refunded. Less than 24 hours incurs full charges. For buses, cancellations over 5 days are refunded; less than 5 days are charged.
- Hourly Bookings: Refunds are available for cancellations made over 24 hours prior. Buses require cancellations over 72 hours for refunds.
- Airport Transfers: Cancellations over 24 hours are refunded; less than 24 hours are non-refundable. For buses, cancellations over 72 hours receive full refunds.
Special Policies:
- Wedding Bookings: Deposits are non-refundable if canceled within 30 days.
- Late Updates: Modifications under 24 hours before the trip incur charges. Delays exceeding 2 hours may be considered cancellations.
If excessive luggage is brought beyond the car’s capacity, the trip may be canceled, and full charges apply.
4. Conveyance of Animals
For private hires, passengers may only bring animals (excluding guide dogs and hearing dogs) with prior written approval from the company. Please note that additional costs will be incurred if travelling with animals. Confirm the cost with the company before placing a booking. The User will incur compensation charges if the animal damages the interior of the vehicle in any way.
5. Limitation of Liability:
All Stars Chauffeur LTD ensures all vehicles, including subcontracted ones, have comprehensive insurance to cover passenger and third-party claims. However, passengers are solely responsible for their personal belongings, and the company is not liable for any loss or damage to such items.
Passengers must comply with the Highway Code by wearing seat belts in all seats. Failure to do so absolves All Stars Chauffeur LTD of liability in case of an accident. The company also does not accept liability for items not loaded, unloaded, or lost during transit.
Child Safety: In accordance with UK law, children must use appropriate restraints until they reach 135 cm in height or 12 years of age. Parents or guardians must request child seats during booking. Drivers may refuse transport if a child is not safely secured, potentially incurring a cancellation fee.
Lost Property: The company strives to return lost items but cannot guarantee recovery or accept liability for lost property. Passengers should carefully manage their belongings.
Liability: All Stars Chauffeur LTD's liability is limited to the cost of the service provided and does not cover indirect damages, such as missed flights, meetings, or emotional distress. Passengers are responsible for safeguarding their personal items.
6. Vehicle Damages
Customers are held accountable for any harm they inflict on the interior or exterior of a vehicle they have hired. They will be charged (using the credit or debit card details provided at the time of booking) for any necessary repairs or valeting to restore the vehicle to its operational state. Additionally, this includes any subsequent loss of income for the driver due to the vehicle being out of service. Therefore, if a customer refuses to pay for the damages they have caused, legal proceedings will be initiated.
Moreover, the Client acknowledges their responsibility for any damage or soiling inflicted on the Private Hire Vehicle (PHV) by them, the Passenger, or any member of their party during the rental period. This encompasses, but is not limited to, spills, stains, or any other forms of damage. However, regular wear and tear such as dirt or water from footwear is not classified as damage/soiling. Furthermore, the chauffeur is tasked with opening and closing the doors, but if the Passenger opts to do this themselves, they are liable for any damage caused to the PHV or any third parties involved. Finally, if the PHV is taken out of service for repairs or valeting, a fee may be levied for the downtime, calculated based on the hourly rate. The Client agrees to compensate All Stars Chauffeur LTD for any such damages or costs incurred.
7. Driving Laws and Policies
The Driver’s Authority and Safety Protocols:
In such cases, the chauffeur has the right to refuse service if a passenger's behaviour is disruptive, dangerous, or illegal. Our drivers will maintain safe and sensible speeds, considering road conditions, traffic, and legal speed limits.
Driver’s Right to Refuse Carriage:
The driver is responsible for the safety of the vehicle and its occupants. Any passenger whose behaviour is reasonably deemed to be drunken, disorderly, threatening, abusive, dangerous, or in violation of any statutory regulations may be removed from the vehicle or denied boarding.
7.1. Penalties caused due to customers
The customer agrees to take responsibility for any penalties, such as parking tickets, that arise from their actions or failure to obtain prior approval. This includes penalties related to special parking, building management, and similar circumstances. Any such penalties will be charged to the customer.
8. Luggage Policy
The total weight of luggage must be compatible with the vehicle’s available space. The chauffeur and/or All Stars Chauffeur LTD may refuse luggage or items that exceed this limit. For safety reasons, All Stars Chauffeur LTD will not load bulky luggage into the passenger area of the vehicle.
If there is excess luggage, the company reserves the right to cancel the trip if the customer’s luggage exceeds the standard luggage policy. In such cases, a cancellation fee may apply.
It is important to review the company’s luggage policy before booking a trip to understand the weight and size limits for luggage, as well as any fees for excess luggage. If customers have concerns about the amount of luggage they will be bringing, they should contact the company to clarify the policy and avoid potential issues on the day of the trip.
Luggage Size and Dimensions:
9. Missed Flights
We are not responsible for paying for any missed flights.
10. Smoking and Alcohol Policy
Smoking is prohibited by law in any public service vehicle. The chauffeur reserves the right to refuse service if passengers are under the influence of alcohol. All Stars Chauffeur LTD enforces a strict non-smoking policy in all its vehicles. Non-compliance will result in a fixed charge of £300, including tax, for cleaning and refurbishment costs. The consumption of alcohol in vehicles is not allowed without express written permission from All Stars Chauffeur LTD.
11. Duration of Service
All Stars Chauffeur LTD will provide the agreed-upon services for the duration of the booking. Additional services can be arranged and will be charged separately.
By providing your email address, you consent to All Stars Chauffeur LTD contacting you via email. We promise never to share your email with any third party.
While we strive to ensure our drivers are punctual, we cannot accept responsibility for delays caused by circumstances beyond our control. Please refer to clause 13 below. It is the customer’s responsibility to allow sufficient time for the completion of the service.
We will always try to provide you with the same vehicle and chauffeur. However, if this is not possible, we reserve the right to substitute with an alternative vehicle and/or chauffeur.
12. Waiting Time
All quotes for journeys collecting from a flight into a UK airport include 60 minutes of complimentary waiting time. After this period, a charge will be applied to the provided debit or credit card in 15-minute increments. We reserve the right to charge any credit or debit card provided at the time of booking.
The charge is calculated in 15-minute increments. For example, if the waiting time is 15 minutes or less, the cost will be for one increment. If the waiting time is 30 minutes, the cost will be for two increments, and so on.
For any other locations, we offer 15 minutes of complimentary waiting time.
13. General Exceptions
We are not liable for any failure or delay in fulfilling our contractual obligations caused by events beyond our control. Such events include but are not limited to, war, invasion, hostilities (whether declared or not), civil war, revolution, rebellion, storms, floods, snow, earthquakes, subsidence, epidemics, or other natural disasters, as well as failures of public or private telecommunications networks. This also encompasses traffic delays, tyre punctures, road traffic accidents, road closures due to accidents, vehicle breakdowns, strikes, and lockouts.
Please note: In the event of vehicle breakdowns, punctures, or accidents, we will make every effort to complete the journey with another chauffeur. However, we cannot guarantee on-time arrival.
14. Complaints
If you have any complaints about All Stars Chauffeur LTD, please inform us as soon as possible, but no later than 7 days after your booking.
We will always strive to find an amicable solution to any issue and may offer a refund or account credit after thoroughly reviewing each case.
Complaints can be made via email at contact@aschauffeur.com
The company will take all complaints seriously and respond in a timely and professional manner to ensure customer satisfaction. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
15. No Tolerance Policy
We enforce a strict no-tolerance policy against harassment, discrimination, and rudeness, whether verbal or written, towards our employees and contractors. In such cases, we reserve the right to immediately withdraw our goods and services. Payments made for goods and services will not be refundable.
16. Changes to Terms & Conditions
The company reserves the right to change these terms and conditions at any time.
CONSUMER RIGHTS
All Stars Chauffeur LTD customers have legal rights concerning services that are not provided with professionalism and due care, whether by our chauffeurs or our office team. For advice on consumer legal rights, please consult:
- The Citizens’ Advice Bureau (citizensadvice.org.uk)
- Trading Standards (gov.uk/find-local-trading-standards-office)
OUR ORGANIZATION
All Stars Chauffeur LTD is a licensed private hire vehicle operator under Transport for London. We exclusively accept direct booking requests from our clients for chauffeur-driven travel.
Please note that our chauffeurs are not licensed or authorized to accept bookings. Clients are kindly requested to make reservations through our website booking form at www.AsChauffeur.com, via email at contact@aschauffeur.com, or by phone at +44 (0) 7769 186 571.
All payments must be made directly to All Stars Chauffeur LTD. Our chauffeurs do not collect fares. We reserve the right to cancel any booking with a passenger. All bookings are subject to availability.
DATA PROTECTION AND PRIVACY
Data protection and privacy laws are designed to safeguard individuals’ personal information from unauthorized access, use, disclosure, and destruction. The General Data Protection Regulation (GDPR) is a crucial EU legislation that oversees data protection and privacy. It applies to all organizations operating within the European Union (EU) and outlines the rights of individuals regarding their personal data, as well as the responsibilities of organizations when processing this data. In the UK, the GDPR is enforced through the Data Protection Act 2018. If you have any concerns about data protection and privacy, you can reach out to the Information Commissioner’s Office (ICO) in the UK, which is responsible for enforcing these laws.
All customer data is securely stored and used solely to provide the best possible service. Our company will never share customer data with third parties without prior consent from the customer.
All Stars Chauffeur LTD does not store any credit card information. We use third-party payment processors who are PCI-DSS certified. All Stars Chauffeur LTD is not responsible for any errors made by these payment processors.
All Stars Chauffeur LTD will only share customer data with third parties if required by law.
INTELLECTUAL PROPERTY RIGHTS AND LICENSE
All trademark rights, copyrights, database rights, and any other intellectual property rights related to All Stars Chauffeur Ltd or All Stars Chauffeur are exclusively owned by All Stars Chauffeur LTD and/or its affiliated companies.
All Stars Chauffeur LTD holds the copyright for All Stars Chauffeur™ within the United Kingdom and globally.
Terms and conditions revised on 01.12.2024
**Refund Policy for Credit/Debit Card Payments: Please note that any fees paid using a credit or debit card are non-refundable.
***Luggage Size and Dimensions: Maximum allowable amount of each type of luggage, based on average luggage sizes from Rimowa, Samsonite, and Away.
Officially Licensed By Transport of London
Tfl Operator Licence: 010631
Registered Company No: 14317168
VAT No: 425039416
