Terms & Conditions
Terms & Conditions Policy
General Relevance & Approval
All Stars Chauffeur operates under the trading name of All Stars Chauffeur LTD. Our company is registered in England and Wales as All Stars Chauffeur LTD with registration number 14317168. We hold a TFL Operator License with the number 010631 and are also registered for VAT with the number 425039416. When you access and use our website and services, you are agreeing to be bound by the terms and conditions, which include any additional guidelines and future updates.
1.Reservation and Charges
1.1. When you place an order via our Website, phone, or email, you confirm that you are legally authorized to form binding agreements and are at least 18 years old. To receive a quote or book through our booking agents, it is mandatory to provide your complete contact information including full name, contact number, and email address. Without this information, All Stars Chauffeur LTD cannot proceed to assist you. By providing your email address and phone number, you consent to All Stars Chauffeur LTD reaching out to you through these channels. We assure you that your email and phone number will not be shared with any external parties..
1.2. To secure a booking with All Stars Chauffeur LTD, you must make advance reservations via their website, email, or telephone. Payment is due at the time of booking, and the company accepts credit cards, PayPal, and bank transfers.
1.3. All Stars Chauffeur LTD request a minimum of 2 hours notice for any booking. If you need to book a car with less than 2 hours notice or outside the standard schedule, please call their helpline at +44 (0) 7769 186 571. The reservation team is available 24/7 to assist clients.
1.4. Online prices apply exclusively to travel within the UK; for international travel, please get in touch with our office.
1.5. Online pricing and reservations are not available for public and bank holidays such as Easter, Christmas Eve or Day, and New Year’s Eve or Day. On these occasions, prices will incur a 100% surcharge. For any other bank holidays, there will be an added fee of 25%.
1.6. We strictly offer only hourly hire (minimum 8 hours) for all the Major Events happening in London or throughout the United Kingdom
1.7. All London Congestion Charge, Airport drop off and car/parking charges are included in the total cost. For the Airports pick-up only 1 hour will be free of charge.
2. Fleet and Services Provided
2.1 Our car fleet includes 6 vehicle groups to choose from:
- Business Saloon – Mercedes E-Class or equivalent (BMW Serie 5)
- Luxury Saloon – Mercedes S-Class or equivalent (BMW Serie 7/i760)
- Premium MPV – Mercedes V-Class / Mercedes Senzati Jet Class Lux
- Prestige SUV – Range Rover Models or equivalent
- Minibus Hire – Mercedes Sprinter or equivalent
- Premium Luxury –, Mercedes Maybach, Rolls Royce Phantom 8, Bentley Mulsanne, Rolls-Royce Cullinan, Rolls Royce Ghost Serie II, Rolls-Royce Phantom Serie II
Our Vehicles Business Saloon, Luxury Saloon, Premium MPV and Prestige SUV can be up to 5 years old. Minibuses and Premium Luxury can be up to 10 years old.
We reserve the right to use sub-contracted vehicles and may substitute them as needed. Rest assured, our company provides licensed and insured vehicles that cover passengers and third parties.
2.2. Privacy and CCTV Awareness
To ensure the security and safety of both passengers and drivers, All Stars Chauffeur LTD equips its vehicles with dashcams. These cameras exclusively record video footage, and we disable the microphone to protect passenger privacy. If you want to avoid having your journey recorded, please inform us before the trip, and we will disable the dashcam.
2.3. One Way Reservation
The One Way Chauffeur Service caters to single trips that start at Point A and end at Point B. Customers can add additional stops during the journey for an extra fee of £20. When booking, customers must specify precise pickup and drop-off locations, as well as any extra stops. Keep in mind that modifying the itinerary after confirmation may incur additional fees. The service cost depends on the distance between Point A and Point B, along with any requested waiting time.
Our waiting time rates are as follows:
BUSINESS SALOON, the rate is starting from £55 per hour
LUXURY SALOON and PREMIUM MPV, the rate is starting from £65 per hour
PRESTIGE SUV, the rate is starting from £90 per hour
MINI-BUSES or BUSES, the rate is starting from £100 per hour
2.4. Hourly Hire/Daily Hire/Tours and Events:
Hourly Hire service entails a minimum hire duration of 3 hours, covering a specified number of miles within the London area
When you opt for hourly hire, the minimum duration is 3 hours, covering 30 miles of travel within London (inside the M25). For each extra hour you book, we include an additional 10 miles, up to a maximum of 100 miles for bookings lasting 12 hours or more.
Business Saloon incurs an additional cost of £1.50 per mile, while Luxury Saloon and Premium MPV incur an extra charge of £2.25 per mile. The Prestige SUV costs an additional £5 per mile.
For trips outside London (outside the M25), we will apply a separate charge.
You cannot divide hours into different parts of the day or carry them over to the next day.
Minimum charges apply to single trips ONLY – excludes airport transfers.
Daily hire requires a minimum of 8 hours per day, covering 80 miles of travel within London (inside the M25). For each additional hour booked, we include an extra 10 miles, up to a maximum of 100 miles for bookings lasting 12 hours or more.
Tours & Events - The minimum hire duration is 6 hours, covering 60 miles within the Event area. Additional hours add 10 miles each, up to a maximum of 120 miles for bookings lasting 12 hours or more. The service includes transfers to or from London Heathrow (LHR) airport. For other airports, there will be an additional charge.
For our Hourly rate, please refer to our Service Rates page guide prices or you can easily check the prices directly from our booking system in here.
3. Cancellation and Refund Policy
At All Stars Chauffeur LTD, we understand that sometimes plans change. You can easily make cancellations by calling our customer service team, sending an email, or utilising the online booking platform (“Contact Us”) on our website.
In the event of a free cancellation, the funds will be returned to your account within a maximum of 7 business days.
Refund Policy for Credit/Debit Card Payments: Please note that any fees paid using a credit or debit card are non-refundable.
Additionally, if the customer does not arrive within 30 minutes of the designated pickup time and location and fails to inform the company or driver of any further delay, the trip will be marked as a "No Show." Consequently, all payments will be non-refundable.
Moreover, for airport pickups, if the customer does not arrive within 90 minutes of the designated pickup time and location and fails to notify the company or driver of any further delay, the trip will also be marked as a "No Show," resulting in all payments being non-refundable.
3.1. Cancellation fee – ONE WAY
Cancellations made more than 24 hours before the pickup time will be refunded in full. However, if cancellations are made less than 24 hours before pickup time (excluding airport transfers), please note that 100% of all monies paid will be non-refundable. Additionally, for Mini-Buses or Buses, cancellations made more than 120 hours (5 days) before the pickup time will also be refunded in full.
3.2. Cancellation fee – BY THE HOUR
Cancellations made more than 24 hours before the pickup time will be refunded in full. However, if cancellations are made less than 24 hours before the pickup time (excluding airport transfers), please note that 100% of all monies paid will be non-refundable.
Conversely, for mini-buses or buses, cancellations made less than 72 hours before the pickup time will receive a full refund.
3.3 Airport cancellation fee:
Airport or private charter transfers are subject to a strictly up to 24 hours free cancellation.
Cancellations made more than 24 hours before the pickup time will be refunded in full.
However, cancellations made less than 24 hours before the pickup time will result in a 100% non-refundable charge on all monies paid.
Additionally, for Mini-Buses or Buses, cancellations made more than 72 hours before the pickup time will also be refunded in full.
On the other hand, if a customer does not appear within 90 minutes at the designated pickup point and fails to notify the company or driver of any delay, we will, unfortunately, mark the trip as a "No show," and all payments made will be non-refundable. Full waiting time charges will apply. We provide 60 minutes of free waiting time for airport pickups and 15 minutes of free waiting time from point ‘A’ to point ‘B’.
If a customer brings more luggage than allowed for the specific car they requested, the company, therefore, reserves the right to cancel the trip and charge the full cost. The permitted luggage amount varies based on the car type and company policy. For instance, if a customer books a Luxury Saloon, such as a Mercedes S Class, which has a maximum luggage limit of two suitcases, and then arrives with more, for example, five suitcases, the company may, therefore, cancel the trip and apply the full charge. Additionally, please refer to clause 9 for further details.
3.4 Wedding cancellation fee:
If a wedding booking is canceled 30 days before the start of the hire period, then the deposit will be non-refundable. Furthermore, if you cancel within 30 days of the event, consequently, you will forfeit your deposit. In addition, please review our cancellation policy for further details.
3.5 Late trips updates:
Modifications made less than 24 hours before the scheduled time will result in additional charges. If delays exceed 2 hours, we will consider it a 'No Show/Cancellation.' Consequently, this will require you to make a new reservation. Alternatively, you may choose to continue with your existing booking by paying for the additional waiting time.
4. Conveyance of Animals
For private hires, passengers may only bring animals (excluding guide dogs and hearing dogs) with prior written approval from the company. Please note that additional costs will be incurred if travelling with animals. Confirm the cost with the company before placing a booking. The User will incur compensation charges if the animal damages the interior of the vehicle in any way.
5. Limitation of Liability:
All Stars Chauffeur LTD owns and subcontracts vehicles with comprehensive insurance to cover any claims by passengers or third parties. However, customers are responsible for transporting personal belongings solely at their own risk. Our company does not accept responsibility or liability for any loss or damage that may occur to such items.
The Highway Code obligates passengers to fasten their seat belts in both the front and rear seats of the vehicle. Therefore, non-compliance with this rule absolves All Stars Chauffeur LTD from liability in the event of an accident.
This includes, firstly, loading their items into the vehicle before the service begins and unloading them afterwards once the service is completed. Furthermore, All Stars Chauffeur LTD does not accept responsibility for any loss or damage to luggage or personal items. In addition, the company is not liable for any further losses that may arise from items not being loaded or unloaded from the passenger vehicle.
5.1. Child Safety in Vehicles: Compliance with UK Law
At All Stars Chauffeur LTD, we place the utmost importance on the safety of all our passengers, especially children. Therefore, in line with UK law, it is mandatory for all children to use suitable child restraints while travelling in vehicles until they reach either 135 cm in height or 12 years of age, whichever comes first. Moreover, we kindly request you to let us know if a child seat or booster seat is needed when you book your chauffeur service. Please be aware that our chauffeur may decline to transport any child who is not appropriately secured, and this could result in a booking cancellation fee. The safety of the child is ultimately the responsibility of the parent or the passenger in charge at all times.
5.2. Lost Property
At All Stars Chauffeur LTD, we recognise the significance of personal items and strive to return any lost belongings to their rightful owners. If you suspect that you've misplaced something in one of our vehicles, we encourage you to reach out to us without delay. To assist you promptly, our team will conduct a thorough search of the vehicle and notify you if your item is found.
To facilitate this process, it's crucial to provide as much information as possible about the missing item, including its description, its location in the vehicle, and the date and time of your trip. We will do our utmost to return your lost property to you as quickly as possible.
Nonetheless, please be aware that while we strive to reunite lost items with their owners, we cannot accept liability for any loss, distress, or inconvenience caused by the subsequent loss of an item. The passenger is ultimately responsible for collecting their belongings at the end of the journey.
5.3 Liability for Incidents
All Stars Chauffeur LTD is committed to prioritizing the safety and well-being of all our clients. However, should a client experience damages as a result of our services, our liability is confined to the actual cost of the service provided. We do not assume responsibility for indirect or consequential damages, such as loss of earnings, missed flights, or meetings. Any damage to personal belongings inside the vehicle falls under the client’s responsibility. This is further explained below:
- Indirect Damages: All Stars Chauffeur LTD does not accept liability for indirect or consequential damages, which may include but are not limited to loss of earnings, opportunities, emotional distress, missed flights, or meetings.
- Personal Property: It is the sole responsibility of the clients to manage any damage to or loss of personal items brought into our vehicles. We recommend clients to ensure their belongings are secure at all times.
6. Vehicle Damages
Customers are held accountable for any harm they inflict on the interior or exterior of a vehicle they have hired. They will be charged (using the credit or debit card details provided at the time of booking) for any necessary repairs or valeting to restore the vehicle to its operational state. Additionally, this includes any subsequent loss of income for the driver due to the vehicle being out of service. Therefore, if a customer refuses to pay for the damages they have caused, legal proceedings will be initiated.
Moreover, the Client acknowledges their responsibility for any damage or soiling inflicted on the Private Hire Vehicle (PHV) by them, the Passenger, or any member of their party during the rental period. This encompasses, but is not limited to, spills, stains, or any other forms of damage. However, regular wear and tear such as dirt or water from footwear is not classified as damage/soiling. Furthermore, the chauffeur is tasked with opening and closing the doors, but if the Passenger opts to do this themselves, they are liable for any damage caused to the PHV or any third parties involved. Finally, if the PHV is taken out of service for repairs or valeting, a fee may be levied for the downtime, calculated based on the hourly rate. The Client agrees to compensate All Stars Chauffeur LTD for any such damages or costs incurred.
7. Driving Laws and Policies
The Driver’s Authority and Safety Protocols:
In such cases, the chauffeur has the right to refuse service if a passenger's behaviour is disruptive, dangerous, or illegal. Our drivers will maintain safe and sensible speeds, considering road conditions, traffic, and legal speed limits.
Driver’s Right to Refuse Carriage:
The driver is responsible for the safety of the vehicle and its occupants. Any passenger whose behaviour is reasonably deemed to be drunken, disorderly, threatening, abusive, dangerous, or in violation of any statutory regulations may be removed from the vehicle or denied boarding.
7.1. Penalties caused due to customers
The customer agrees to take responsibility for any penalties, such as parking tickets, that arise from their actions or failure to obtain prior approval. This includes penalties related to special parking, building management, and similar circumstances. Any such penalties will be charged to the customer.
8. Luggage Policy
The total weight of luggage must be compatible with the vehicle’s available space. The chauffeur and/or All Stars Chauffeur LTD may refuse luggage or items that exceed this limit. For safety reasons, All Stars Chauffeur LTD will not load bulky luggage into the passenger area of the vehicle.
If there is excess luggage, the company reserves the right to cancel the trip if the customer’s luggage exceeds the standard luggage policy. In such cases, a cancellation fee may apply.
It is important to review the company’s luggage policy before booking a trip to understand the weight and size limits for luggage, as well as any fees for excess luggage. If customers have concerns about the amount of luggage they will be bringing, they should contact the company to clarify the policy and avoid potential issues on the day of the trip.
Luggage Size and Dimensions:
9. Missed Flights
We are not responsible for paying for any missed flights.
10. Smoking and Alcohol Policy
Smoking is prohibited by law in any public service vehicle. The chauffeur reserves the right to refuse service if passengers are under the influence of alcohol. All Stars Chauffeur LTD enforces a strict non-smoking policy in all its vehicles. Non-compliance will result in a fixed charge of £300, including tax, for cleaning and refurbishment costs. The consumption of alcohol in vehicles is not allowed without express written permission from All Stars Chauffeur LTD.
11. Duration of Service
All Stars Chauffeur LTD will provide the agreed-upon services for the duration of the booking. Additional services can be arranged and will be charged separately.
By providing your email address, you consent to All Stars Chauffeur LTD contacting you via email. We promise never to share your email with any third party.
While we strive to ensure our drivers are punctual, we cannot accept responsibility for delays caused by circumstances beyond our control. Please refer to clause 13 below. It is the customer’s responsibility to allow sufficient time for the completion of the service.
We will always try to provide you with the same vehicle and chauffeur. However, if this is not possible, we reserve the right to substitute with an alternative vehicle and/or chauffeur.
12. Waiting Time
All quotes for journeys collecting from a flight into a UK airport include 60 minutes of complimentary waiting time. After this period, a charge will be applied to the provided debit or credit card in 15-minute increments. We reserve the right to charge any credit or debit card provided at the time of booking.
The charge is calculated in 15-minute increments. For example, if the waiting time is 15 minutes or less, the cost will be for one increment. If the waiting time is 30 minutes, the cost will be for two increments, and so on.
For any other locations, we offer 15 minutes of complimentary waiting time.
13. General Exceptions
We are not liable for any failure or delay in fulfilling our contractual obligations caused by events beyond our control. Such events include but are not limited to, war, invasion, hostilities (whether declared or not), civil war, revolution, rebellion, storms, floods, snow, earthquakes, subsidence, epidemics, or other natural disasters, as well as failures of public or private telecommunications networks. This also encompasses traffic delays, tyre punctures, road traffic accidents, road closures due to accidents, vehicle breakdowns, strikes, and lockouts.
Please note: In the event of vehicle breakdowns, punctures, or accidents, we will make every effort to complete the journey with another chauffeur. However, we cannot guarantee on-time arrival.
14. Complaints
If you have any complaints about All Stars Chauffeur LTD, please inform us as soon as possible, but no later than 7 days after your booking.
We will always strive to find an amicable solution to any issue and may offer a refund or account credit after thoroughly reviewing each case.
Complaints can be made via email at contact@aschauffeur.com
The company will take all complaints seriously and respond in a timely and professional manner to ensure customer satisfaction. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
15. No Tolerance Policy
We enforce a strict no-tolerance policy against harassment, discrimination, and rudeness, whether verbal or written, towards our employees and contractors. In such cases, we reserve the right to immediately withdraw our goods and services. Payments made for goods and services will not be refundable.
16. Changes to Terms & Conditions
The company reserves the right to change these terms and conditions at any time.
CONSUMER RIGHTS
All Stars Chauffeur LTD customers have legal rights concerning services that are not provided with professionalism and due care, whether by our chauffeurs or our office team. For advice on consumer legal rights, please consult:
- The Citizens’ Advice Bureau (citizensadvice.org.uk)
- Trading Standards (gov.uk/find-local-trading-standards-office)
OUR ORGANIZATION
All Stars Chauffeur LTD is a licensed private hire vehicle operator under Transport for London. We exclusively accept direct booking requests from our clients for chauffeur-driven travel.
Please note that our chauffeurs are not licensed or authorized to accept bookings. Clients are kindly requested to make reservations through our website booking form at www.AsChauffeur.com, via email at contact@aschauffeur.com, or by phone at +44 (0) 7769 186 571.
All payments must be made directly to All Stars Chauffeur LTD. Our chauffeurs do not collect fares. We reserve the right to cancel any booking with a passenger. All bookings are subject to availability.
DATA PROTECTION AND PRIVACY
Data protection and privacy laws are designed to safeguard individuals’ personal information from unauthorized access, use, disclosure, and destruction. The General Data Protection Regulation (GDPR) is a crucial EU legislation that oversees data protection and privacy. It applies to all organizations operating within the European Union (EU) and outlines the rights of individuals regarding their personal data, as well as the responsibilities of organizations when processing this data. In the UK, the GDPR is enforced through the Data Protection Act 2018. If you have any concerns about data protection and privacy, you can reach out to the Information Commissioner’s Office (ICO) in the UK, which is responsible for enforcing these laws.
All customer data is securely stored and used solely to provide the best possible service. Our company will never share customer data with third parties without prior consent from the customer.
All Stars Chauffeur LTD does not store any credit card information. We use third-party payment processors who are PCI-DSS certified. All Stars Chauffeur LTD is not responsible for any errors made by these payment processors.
All Stars Chauffeur LTD will only share customer data with third parties if required by law.
INTELLECTUAL PROPERTY RIGHTS AND LICENSE
All trademark rights, copyrights, database rights, and any other intellectual property rights related to All Stars Chauffeur Ltd or All Stars Chauffeur are exclusively owned by All Stars Chauffeur LTD and/or its affiliated companies.
All Stars Chauffeur LTD holds the copyright for All Stars Chauffeur™ within the United Kingdom and globally.
Terms and conditions revised on 26.07.2024
**Refund Policy for Credit/Debit Card Payments: Please note that any fees paid using a credit or debit card are non-refundable.
***Luggage Size and Dimensions: Maximum allowable amount of each type of luggage, based on average luggage sizes from Rimowa, Samsonite, and Away.
Officially Licensed By Transport of London
Tfl Operator Licence: 010631
Registered Company No: 14317168
VAT No: 425039416
